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Desktop
Printer Monitoring
SmartDeviceMonitor software equips users to print successfully
the first time, in less time, and reduces administrative resources
needed to support printing. The software lets you know what printers
are available, how they're configured, toner/paper levels and other
useful information right from an easy to use interface on your own
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Major
Applications
- Improve the printing experience for all types of users sending
print jobs to network printers.
- Assist IT managers, Helpdesk and Printer Support personnel
to install, configure, monitor, and troubleshoot devices on
the network.
Integrating the Solution
- The Administrative module provides automated installation
of networked output devices including Network Interface Card
configuration.
- Printing devices can be groupled logically in the Admin module,
for example by department or workgroup, to simplify device managment.
- Web status monitor is available for non-Windows environments
or users who do not wish to install the user client software.
- Ability to print directly via TCP/IP eliminating the need
for a print server.
- Enterprise plug-ins available (including: HP OpenView, Tivoli
NetView, Novel NDPS Gateway, CA Unicenter)
- Software API for SmartDeviceMonitor available (through Ricoh
Developer Program).
About SmartDeviceMonitor
- SmartDeviceMonitor is a network printing utility software
solution that displays the status of connected priners, Multifunctional
products, fax machines, and scanners right from the desktop.
- Printing utility suite consists of two parts: a module for
end-users sending print jobs, and a module for network administrators
supporting printing.
- Software installs on a PC and allows monitoring of devices
right from the Windows taskbar.
- Simplifies installation, monitoring and management of Multifunctional
products, scanners, and other devices.
Benefits to Users
- Save Steps - Even if you can't see the printer physically,
SmartDeviceMonitor can...so you can know, before taking that
walk to the printer, if toner is low, if the printer is offline,
or just busy with other print jobs.
- Reduce frustration - If a printer is offline, the software
can automatically recover and re-direct the print job to a different
device or let the user select another printer to successfully
complete the job.
Benefits to Administrators/Support Personnel
- Lower device administration burdens.
- Reduce printer related support calls and improve response
times.
- Streamline the support of printing at your company.
Using SmartDeviceMonitor
- Users monitor the availability and status of devices, as well
as the progress of their own print jobs using an icon in the
taskbar of their desktop PC.
- Administrators can see and modify how each connected device
is configured, monitor paper/toner levels, error conditions,
control user privledges and view a detailed log of all devices
accessed by each user or department.
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